9 goal crushing eCommerce strategies to follow in 2023

ecommerce strategies
Key Takeaways
  • Staying up to date with the latest eCommerce marketing strategies is important to increase revenue, especially in the face of the tremendous growth in online purchasing.
  • To succeed in eCommerce, it is crucial to define value propositions, goals, and customer personas, and use upselling and cross-selling techniques, just like global leaders such as Amazon.
  • Effective planning, execution, and optimization are the three stages of an ongoing process for developing an eCommerce strategy that can enhance sales and profits for businesses.


Staying up to date with the most recent eCommerce marketing strategy and methods is crucial, regardless of whether you’ve only put your toes into the UK’s eCommerce market or have developed a successful firm. 

The top eCommerce marketing techniques will not only make you stand out from the crowd but will also increase your revenue.

The growth of online purchasing is still astounding. A global pandemic-related shift in consumer behavior as well as greater investments in advanced eCommerce marketing methods are driving the growth.

In 2021, US retail eCommerce sales reached $870 billion. Which represents a 50.5% increase from 2019 and a 14.2% increase from 2020.

Market share and online sales will continue to grow for businesses with the finest eCommerce marketing strategies. But there are several difficulties to be aware of.

 To assist you in getting started, we have put together this post with some of the best, tried-and-true eCommerce marketing techniques. So without further ado, let’s get started!

What is an eCommerce strategy?

eCommerce strategy is one of the jargon or trendy concepts that have been used so indiscriminately which signifies “ everything”.

And besides, “strategy” is such a term that may refer to something as simple as planning which way to go to the neighborhood delicatessen as opposed to a plot to attack a country!

The same word, but entirely distinct deeds and goals. Correct?

So to understand eCommerce is a little easier. Simply put, the strategies you want to employ to market your online store and increase sales are known as eCommerce marketing strategies. 

The long-term direction of your eCommerce firm is determined by the strategy. Your understanding of the market, patterns, customer analytics, value propositions, and product will be considered.

So let’s say, your company operates an online store where you offer goods or services, you could be interested in hearing some sound advice on the finest eCommerce approach to expand your clientele.

Your choice of eCommerce approach will be influenced by the objectives you hope to accomplish. In this instance, our attention will be on how to increase lead generation and customer conversion.

 And this is how picking up the right strategies as per the business goals, is half the battle won.

The stages of eCommerce strategy

For development and adaptation to continue, effective planning is a crucial initial step.

Being accustomed to the idea of change will make the planning process for creating an eCommerce strategy easier and allow you to customize your strategy for each stage of the eCommerce life span.

A successful eCommerce strategy is an ongoing process that includes three main stages: planning, execution, and optimization.

It is an organized series of tactics to promote the products and grow sales.

  • Planning effectively offers a strong foundation for marketers to launch their campaigns. 
  • Execution begins once they start implementing their go-to-market strategies. 
  • Optimization helps enhance the performance of your campaigns.

After understanding the concept of eCommerce strategy and stages, I’m going to discuss 10 eCommerce strategies that have been shown to enhance sales and profits for businesses. What would be even better is that any eCommerce company can implement these strategies.

Let’s begin straight away.

9 goal-crushing eCommerce strategies for an eCommerce business- 

Define value proposition, goals, and customer persona

A value proposition in eCommerce marketing is a claim that outlines the specific, quantifiable benefits that customers will experience after purchasing your goods or service.

An eCommerce value proposition is frequently seen on homepage layouts, product descriptions, and Facebook advertisements, among other places.

So if you want to establish your business in eCommerce and take a shoe from the big players, customize products such as textboxes, picture/file uploads, checkboxes to exceed your conversion targets.

It ultimately increase your value proposition and understand what is your prime goal & customer persona.

Generally, the primary goal of an eCommerce platform is to reach as many clients as possible at the correct moment which ultimately enhances sales and the profitability of the company.

And when we talk about the customer persona, it is essentially a fictionalized customer profile that represents a sizable market segment like bouncers, passive browsers, Cart abandoners, First-time buyers who have generally (low order value or high order value depending. ), Discount chasers, etc. 

Buyer persona

Plan and use upselling & cross-selling

“Buy me those candies,” the child said.

As they waited to pay, the young boy exclaimed in a serious voice while pointing a short finger towards a large jar of candy on the store counter.

The counter employee smiled. Mother sighed.

She was recently cross-sold.

Why are cross-selling and upselling necessary? Get more from your current customers.

What you require right now is consumer loyalty. The Upsell & Cross-sell tool will bolster existing marketing plans.

Get the clients what they require.

It’s one thing to attract clients to your online store; it’s quite another to give them a memorable shopping experience.

Up sell and cross sell

Follow the example of big businesses- 

Utilize the Upsell & Cross-sell marketing approach through your web store to enhance your earnings by following the lead of global leaders like Amazon.

According to Amazon, cross-selling and upselling account for up to 35% of their revenue.

Increase the likelihood of profit through unplanned sales.

One of the most efficient tools for developing cross-selling and upselling rules that offer pertinent substitutes for out-of-stock items and suggest packages or individual items is artificial intelligence (AI) and machine learning (ML).

Make the marketing Upsell & Cross-sell software an indispensable component of any online shop.

Some brands might be suitable for cross-selling, some of them for upselling, and yet others might just need more navigational alternatives to come up with a workable solution.

Optimize your site for voice search

What should eCommerce businesses do in response to voice search, Google?

Instead of using sentences, questions are the most common kind of voice search. So, a customer can inquire, “Where’s a nearby shoe shop,” rather than “shoe retailers California.” or “Where in California are the best shoe shops?”

When voice-optimizing your website, keep these points in mind. Instead of only focusing on phrases or keywords, organize your information (such as blog articles, FAQ web pages, etc.) so that it addresses the concerns of your target audience.

Consider using “trigger words” for voice recognition in your material for the best outcomes. Such trigger words include why, what, and excellent.

Capitalize on customer loyalty

65% the company sales increase their business from current clients’ accounts. 

Hence, the stats show customer loyalty is a crucial asset for many online stores due to the high expense of acquiring new consumers online and the complex formulas of keeping them. 

To distinguish from the crowd while still being relevant to clients is a constant struggle in eCommerce.

For several businesses, keeping committed existing customers has turned into a protracted and difficult struggle.

They are not only loyal customers who will support you in the face of rivalry, but they are also your strongest supporters. 

Hence this is one of the most important strategies which every eCommerce platform has to use.

Accept and use user-generated content

Any form of content, including audio, writing, photos, and recordings, that users produce or publish on websites like Instagram, Facebook, and any social media is known as user-generated content. 

One of the best approaches to market your company and products online is through user-generated content.

Indeed, according to a study, 49% of people polled confessed that they rely on influencers’ recommendations to make a buying decision. 

Simply said, customers are interested in hearing what others have to say about your company and its products. 94% of consumers say that satisfied customer evaluations increase their likelihood of doing business with a company.

user generated content

You can have concerns regarding the post-purchase upselling strategies if, as a consumer, you wish to listen on Spotify or apple podcasts. How do you behave? Would you rather see how it is helpful to people rather than rely on textual descriptions and advertising images? Probably the final choice, like the majority of customers.

To get a better understanding of your competition, visit their Instagram profiles and look at the plethora of user-generated content (UGC) that features their products in use to give yourself some ideas. 

So, if you want to drive more traffic to your eCommerce store, user-generated content techniques have to be developed to establish credibility, advertise their deals, and increase sales for all of these reasons and more.

So, if you haven’t already, start using this technique.

Leverage the power of social media

Social media can be used in a variety of ways for eCommerce. Depending on the type of organization you run, your target market, and the goods or services you offer, your social media marketing strategy can evolve.

After examining some of the top businesses on the web, certain best practices will help you maximize your online presence to run a prosperous eCommerce business.

Here is an excellent example of an Instagram page revonvert.io-

Power of social media

Certain aspects which you have to take into account- 

  • Improve your “about” paragraph.
  • Get your bio URL clickable
  • Examine social media live shopping Display user-generated content as social evidence
  • Utilize WhatsApp connections to boost dialogue
  • Create omnichannel social media postings.

Develop powerful personalized email strategies

You certainly have heard about the elevator pitch for every kind of marketing platform if you run an eCommerce marketplace.

Although, if you actively engage in email marketing, you may be unaware of how useful it may be for your sales plan.

Despite social networks or SEO, email marketing is a special process that you control every step of the sales pipeline. In particular, you are the owner of the email subscriber list.

What makes that so crucial? You can’t even afford to pass up this fantastic chance with 4 billion regular email users (and that number will rise to 4.7 billion by 2025).

Email strategies

An eCommerce company can’t discount the increases in conversion rates when they put good email marketing strategies into practice, as email marketing has the highest ROI compared to other sales channels. On average, for $1 spent in email marketing, you can expect $40 in ROI

That’s a stunning 3,600 percent return on investment, with an aggregate of $36 gained for every $1 spent!

There are certain steps to powerful your email strategies- 

  • To expand your company, set attainable objectives, such as increasing consumer engagement by X% or creating an email list.
  • Choose an email sequence software for email marketing, such as Salesmate, MailChimp, etc.
  • Make a plan for your earliest campaigns 
  • Choose a method for gathering email addresses. A tiny voucher is frequently offered in return for email addresses by eCommerce businesses.
  • Create sales funnels for campaigns as necessary.
  • Make the extra effort to personalize your emails. 
  • Established campaign monitoring with the analytics vendor of your choice.

An eCommerce company can gain more brand exposure, maintain personalized contact, and even drive sales through email marketing techniques.

Have a data-driven approach

Data-driven marketing is the practice of deciding on a sales strategy based on data and information insights as opposed to speculation and gut instinct.

Customer behavior, marketing effectiveness, analyzing sales, and brand insights are all included in eCommerce data.

We cannot emphasize enough how important data is for eCommerce firms to increase marketing ROI and evaluate the effectiveness of their peak growth time initiatives.

Data value has grown which is changing the way business used to be done. Access to information is drastically increasing the power of targeted marketing and providing, in return, more valuable experiences to the consumer.

Let’s take eCommerce order tracking as an example- 

Don’t direct customers to a separate website; instead, let them track their orders from the order tracking page.

Order tracking

With the help of this feature, you can add an order tracking app to your eCommerce store, which enables consumers to follow their orders from a customized, revenue-generating page.

“Your order is confirmed”- this message is received by the consumer for order confirmation. They can also track their order, ultimately increasing the feeling of confidence which contributes to providing a positive overall experience.

Be aware of all of these variables that may impact conversions & loyalty.

Use referral and word-of-mouth (WOM)

Any industry can rely on word-of-mouth advertising. In addition to being “free”, according to a study, word-of-mouth marketing could represent 20 to 40% of leads generated.

Not persuaded? In addition to relatives, 88% of individuals place as much faith in evaluations provided by other customers as they do in recommendations.

Furthermore, word-of-mouth advertising is cited as having a significant impact on purchase decisions by 74% of clients.

Word-of-mouth marketing has emerged as the preferred strategy for eCommerce businesses aiming to increase sales while lowering their cost per activity.

WOM is more likely to occur if you offer special deals or memorable events to your customers, which in return, will motivate them to spread the word out about your business.


That’s all, then! 10 eCommerce tactics to help your company expand.

eCommerce has experienced a rise in dispatches during this brief period, with an average of 10 years’ worth of online sales occurring in just 8 weeks.

We wish to assist you in optimizing your eCommerce site for the next festive period, which will be the busiest period of the year.

We trust these pointers provide you with fresh perspectives on how to thrive in the new reality, methods to outperform your rivals, and useful information to boost your revenue in 2023.

So now, do you want to apply these strategies? Don’t you want to grow your eCommerce business?

If all this question comes to your mind then, just think “Evolution does not occur by chance. Start today by taking steps to increase your income”.

About the Author

Riyanshi Chaplot

Riyanshi is an enthusiastic content creator and SEO strategist at Salesmate who curates information on marketing, sales, and customer experience. She loves to explore new places and meet new people when she is not working.

View All Posts